Accessibility at Cobrun
Everyone should be able to move on their own terms. We're building Cobrun to be accessible, predictable, and easy to use—on web and (as we launch) in our rider and driver experiences.
Our accessibility principles
- Independence — Features and settings that help you ride and earn with confidence.
- Safety — Safety tools and support designed to work for everyone.
- Dependability — Clear flows, consistent layouts, and predictable behavior.
- Fairness — Inclusive policies and non-discrimination expectations.
- Choice — Options to tailor communication and trip preferences.
- Standards — We aim for conformance with WCAG 2.2 Level AA for our public website and core user flows.
Accessibility features and support
We're actively building and testing for accessibility across:
For riders
- Service animals welcome — Riders traveling with service animals are welcome. We follow ADA guidance and do not require "registration" or proof.
- Wheelchairs & mobility devices — We support riders who use wheelchairs, walkers, canes, and other mobility devices (within vehicle and safety constraints).
- Clear trip info — Clear pickup/drop-off details, transparent pricing, and support access.
For drivers
- Inclusive earning experience — We're designing driver tools to be usable with assistive tech and keyboard navigation where applicable.
- Communication support — We aim to support clear, flexible communication options for drivers and riders.
Website accessibility
We work to ensure cobrun.com is usable with:
Resources
Using Cobrun with a screen reader
Our website is designed to work with popular screen readers including VoiceOver (macOS/iOS), TalkBack (Android), and NVDA/JAWS (Windows). If something isn't announced correctly, please contact us with the page URL and what you expected to happen.
Traveling with a service animal
Service animals are welcome on all Cobrun rides. We follow ADA guidance and do not require registration, identification, or proof. If you experience any issues, please contact us with "Accessibility feedback" in the subject line.
Wheelchairs and mobility devices
We support riders using wheelchairs, walkers, canes, and other mobility devices. Drivers are expected to provide reasonable assistance. If you need additional help or want to report an issue, please contact support with your trip details.
Deaf / Hard of hearing support
We aim to support clear communication preferences and accessible support channels. As we launch, we're building features to help riders and drivers communicate effectively regardless of hearing ability.
Report an accessibility barrier
Email info@cobrun.com with subject line "Accessibility feedback". Please include: the page URL, what you were trying to do, your device/browser, and (if possible) a screenshot or screen recording. We'll work to address the issue as quickly as possible.
Report an issue / Request support
If you run into an accessibility barrier:
Subject line: Accessibility feedback
Please include: page URL, what you were trying to do, device/browser, and (if possible) a screenshot or screen recording.
Last updated: December 22, 2025